Responsible Gaming

Gaming Should Be Entertainment

At ViewWest, we believe online pokies and casino games should be enjoyed purely as entertainment. Gambling is never a reliable way to earn money or solve financial problems. Each game is based on chance, and the odds always favour the house in the long run. Play only with money you can afford to lose, and never gamble to chase losses or escape problems.

Age Verification

Online gambling in New Zealand is strictly for adults aged 18 years and over. If you are under 18, please do not create an account or attempt to play. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

Problem gambling can develop without you realizing it. Watch for these warning signs:

• Chasing losses by gambling more to win money back
• Hiding your gambling activities or lying about how much you've spent
• Gambling with money needed for essential expenses (rent, bills, food, medicine)
• Feeling anxious, irritable, or depressed when not gambling
• Gambling for longer periods or with larger amounts than intended
• Neglecting family, work, school, or other important responsibilities
• Borrowing money or going into debt to gamble
• Failed attempts to reduce or stop gambling
• Gambling as a way to escape problems or manage emotions
• Losing interest in hobbies and social activities outside of gambling

If you recognize any of these signs in yourself or someone you know, seek help immediately.

Self-Help Tools & Limits

ViewWest is committed to providing tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
• Loss Limits: Set a maximum amount you are willing to lose
• Session Time Limits: Take breaks by setting time reminders
• Reality Checks: Receive notifications during play to remind you how long you've been gambling and how much you've spent
• Self-Exclusion: Exclude yourself from your account for a set period if you feel you're losing control

We encourage you to use these tools proactively. Contact our support team to set or modify your limits at any time.

Support Organizations in New Zealand

If you're struggling with problem gambling, help is available:

• Problem Gambling Foundation (Aotearoa, New Zealand):
  www.pgf.nz
  Phone: 0800 664 262 (free, confidential)
  Available 24/7
• Gambling Helpline (Aotearoa, New Zealand):
  www.gamblinghelpline.co.nz
  Phone: 0800 352 352 (free)
  Email support available
• GamCare (United Kingdom):
  www.gamcare.org.uk
  Free, confidential support and self-help tools
• GamStop (United Kingdom):
  www.gamstop.co.uk
  National self-exclusion scheme
• Gambling Help Online (Australia):
  www.gamblinghelponline.org.au
  Counselling and support services

Take Action Today

If you are experiencing problem gambling, please seek help immediately. Problem gambling is a recognized health issue, and professional support can make a real difference. The organizations listed above offer free, confidential help from trained counselors.

Remember: asking for help is a sign of strength, not weakness. Your wellbeing is more important than any game.